Complaints directive

The customer has the right to complain within the eight (8) reclamation days:
Delivery error
1. Product missing in delivery
2. Wrong quantity delivered
3. Wrong product delivered
Order error
1. Customer has ordered a wrong product and wants to return it.
2. Error in the order by Meriser Oy seller (the customer should always check the order confirmation).
A complaint must be submitted for the defective product immediately after the product failure occurs, but not later than three (3) months from delivery. Products with a warranty are an exception.
A complaint must be submitted for a pricing mistake immediately on receipt of the invoice. An error does not entitle the customer to delay payment of the invoice. A complaint must be submitted for faults in warranted products immediately upon the occurrence of the defect.
The customer must always fill in the complaints form and be in touch with a Meriser Oy seller. A complaint can be made by sending a completed complaint form to merika@meriser.fi
Meriser Ltd does not deal with complaints, which have not been filled in on the company’s complaint form. The form is available on Meriser Ltd website.

Complaints notification

Complaint

Cause of the complaint

Company

Name

Address

Phone

The address where the product is (if not the same as that of the buyer)

Product name

Product number / date of manufacture

Date of purchase

Order number

Seller

Date when fault was noticed

Date of error notification

Recipient of the error notification

Description of the fault

Other information

Handler of the complaint

This form must always be submitted to Meriser Ltd. with the product. Meriser Ltd will not take action, unless the form has been submitted.

I have read and I accept the complaint directive and the return policies.

If you are human, leave this field blank.