Complaints directive

• The customer has the right to complain within the eight (8) reclamation days:
• Delivery error
  1. Product missing in delivery
  2. Wrong quantity delivered
  3. Wrong product delivered
• Order error
  1. Customer has ordered a wrong product and wants to return it.
  2. Error in the order by Meriser Oy seller (the customer should always check the order confirmation).
• A complaint must be submitted for the defective product immediately after the product failure occurs, but not later than three (3) months from delivery. Products with a warranty are an exception.
• A complaint must be submitted for a pricing mistake immediately on receipt of the invoice. An error does not entitle the customer to delay payment of the invoice. A complaint must be submitted for faults in warranted products immediately upon the occurrence of the defect.
• The customer must always fill in the complaints form and be in touch with a Meriser Oy seller. A complaint can be made by sending a completed complaint form to merika@meriser.fi
• Meriser Ltd does not deal with complaints, which have not been filled in on the company’s complaint form. The form is available on Meriser Ltd website.

Complaints notification