Complaints directive

  • The customer has the right to complain within the eight (8) reclamation days:
  • Delivery error
    1. Product missing in delivery
    2. Wrong quantity delivered
    3. Wrong product delivered
  • Order error
    1. Customer has ordered a wrong product and wants to return it.
    2. Error in the order by Meriser Oy seller (the customer should always check the order confirmation).
  • A complaint must be submitted for the defective product immediately after the product failure occurs, but not later than three (3) months from delivery. Products with a warranty are an exception.
  • A complaint must be submitted for a pricing mistake immediately on receipt of the invoice. An error does not entitle the customer to delay payment of the invoice. A complaint must be submitted for faults in warranted products immediately upon the occurrence of the defect.
  • The customer must always fill in the complaints form and be in touch with a Meriser Oy seller. A complaint can be made by sending a completed complaint form to merika@meriser.fi
  • Meriser Ltd does not deal with complaints, which have not been filled in on the company's complaint form. The form is available on Meriser Ltd website.

COMPLAINTS NOTIFICATION

Cause of the complaint:
Information about the buyer of the product
Compay*
Contact person*
Address*
Tel.*
Email*
The address where the product is (if not the same as that of the buyer)
Information about the claimed product
Product name:
Product number / date of manufacture:
Date of purchase:
Order number:
Seller:
Date when fault was noticed:
Date of error notification:
Recipient of the error notification:
Description of the fault:
Other information:
Handler of the complaint:
This form must always be submitted to Meriser Ltd. with the product. Meriser Ltd will not take action, unless the form has been submitted.
  I have read and I accept the complaint directive and the return policies.